How are the prices checked for the ASDA Price Guarantee?
mySupermarket independently collect prices from the grocery home shopping websites of Tesco, Sainsburys and Waitrose on a daily basis (as well as Asda).
Morrisons' prices are collected in-store (by an independent party) twice a week, therefore unlike Tesco, Sainsbury's and Waitrose,
will only be updated twice per week. Morrisons' prices are collected in stores around Great Britain each
Monday and Wednesday. mysupermarket have audited the Morrisons collection process, and will only include comparisons
that they are confident are accurate.
mysupermarket compare prices for identical or equivalent products, so branded products are compared with each other
and own label products are only compared where mySupermarket validates the products as being comparable. For example ASDA Smart
Price will be compared with other own label economy brands. Smaller stores such as Tesco Metro, Tesco Express,
Sainsbury's Local and Sainsbury's Central aren't included in the ASDA Price Guarantee.
The Price Guarantee website will be updated by 6am daily, except in the case of Morrisons data, which will normally be updated
twice a week on a Tuesday and a Thursday, which means that the Morrisons prices checked may be up to 5 days old (see
Terms and conditions numbers 1 and 3). In-store customers will need to wait until 6am the morning after shopping before using the ASDA Price Guarantee. Online customers will need to wait up to 48 hours after your homeshopping order is delivered before using the ASDA Price Guarantee. This is to allow your shopping data to be updated in our systems.
How can I compare the cost of my shopping at ASDA?
You can compare any qualifying basket or trolley of food grocery products you've bought at our stores or online as long as
there are at least 8 different items, of which at least 1 should be comparable. If you shopped instore you do this by checking your
ASDA receipt at
www.asda.com/priceguarantee.
If you ordered online just enter your ASDA.com logon and password. This will compare your order with the equivalent products at
Tesco, Sainsbury's, Morrisons and Waitrose. We'll then tell you the price of the comparable items in your basket/trolley if you
had shopped at any of the other supermarkets included.
In-store customers will need to wait until 6am the morning after shopping before using the ASDA Price Guarantee. Online customers will need to wait up to 48 hours after your homeshopping order is delivered before using the ASDA Price Guarantee. This is to allow your shopping data to be updated in our systems.
If you've bought a number of the same item multiple times, we'll only count a maximum of ten products in the comparison.
If your comparable grocery shopping isn’t 10% cheaper than Tesco, Sainsbury’s, Morrisons and Waitrose we'll issue you with a voucher for the largest
difference.
In store customers can now also use our free* Asda Price Guarantee iPhone App to check your receipt. Please see Question '
What is the Asda Price Guarantee iPhone App?' for more information.
*Internet use may be subject to data download charges from the customer's network operator.
What don't ASDA include in the comparison?
Categories that are not currently covered in the ASDA Price Guarantee include: Home, Electricals, Furnishings, Garden,
Entertainment, Hardware, Sports, Toys, George, Kiosk, Jewellery, Prescriptions, Optical, Fuel, Photo-processing, Dry Cleaning and
all online only products including financial services, flowers, mobile, travel and gifts.
How do MySupermarket decide if a product is comparable?
mySupermarket only compare like for like products (i.e. branded products that are identical or very similar own label
equivalents) For very similar own label products mySupermarket ensure these products meet the same needs or are intended for
the same purpose.
Ways in which mySupermarket do this include:
- Identifying the key characteristics of the products including flavour, whether it is organic, Fairtrade, low fat,
gluten free, free range or eco-friendly and ensuring that they are not matched in a way that gives any retailer an artificial
advantage.
- Where products are of a different size, weight or volume ensuring that the difference in size, weight or volume does not
favour one retailer over another.
- Compare goods where there is no more than a 10% difference in size/weight/volume and will ensure that the prices are adjusted
so that the equivalent price of identical size/weight/volume products are compared.
Below are a few examples of products that may look like they should be matched but wouldn't meet this criteria:
- ASDA Bananas by weight vs. Sainsbury's Bananas by weight - These products aren't comparable because Sainsbury's bananas
are Fairtrade whereas ASDA’s are not.
- ASDA leaf spinach 1kg vs. Tesco leaf spinach 1kg - These products aren't comparable because ASDA leaf spinach is chopped
whereas Tesco's is the whole leaf.
- ASDA Lean steak mince 500g vs. Tesco Beef Steak Mince 500g - These products aren't comparable because the ASDA steak mince
is lean (lower fat content) whereas Tesco's is regular (higher) fat.
- ASDA Little Angels Cotton Soft Baby Wipes (80) vs. Sainsbury's Little Ones Eco Baby Wipes (72) – These products aren't comparable
because Sainsbury’s wipes are biodegradable whereas ASDA’s are not.
- ASDA Paracetamol Tablets (16) vs. Sainsbury's Paracetamol Capsules (16) – These products aren't comparable because ASDA's are
tablets and Sainsbury's are capsules.
- ASDA Thin & Crispy 10 inch Meat Feast Pizza (341g) vs. Tesco Thin Crust Pepperoni Pizza (310g) – These products aren't
comparable because the ASDA pizza has a larger variety of meat on its pizza while the Tesco one just has pepperoni.
What are the limits on my Claim?
Each household will not be able to claim more than £100 in any calendar month, nor make more than 10 claims in any calendar month.
If you've returned any items that are on your receipt, you'll not be able to compare prices for those items.
What happens if I'm making a claim that will take me over the £100 claim limit per calendar month?
If you're about to make a claim that will take you over the £100 limit, you'll receive the balance to bring you up
to the £100 limit.
For example if you've claimed £98 so far this calendar month, and are eligible for a voucher of £4, you'll only
receive £2 which will bring you up to the £100 limit.
What if I don't have the internet?
To allow us to keep the cost down and ensure we pass on all the savings to our customers, we only allow online checking and
claims. If you do not have access to the internet at home then why don't you use your local library, friends or family or
local internet café (please bear in mind the cost may be more than the amount you can claim back).
How will I get my voucher when I am entitled to one?
If you bought your shopping online we'll issue you with an e-voucher you can redeem off the cost of your next online shop. Please be aware once you
claim your e-voucher, this can then take up to 7 days to credit your ASDA.com account. If you bought your shopping in store, we'll issue you with a
voucher you can redeem against the cost of your next shop at the checkouts.
In store vouchers can be redeemed at
any Asda store, as long as you present your voucher along with your original receipt.
Alternatively, you can redeem your voucher at the customer service desk if you are spending less than the value of the voucher. All vouchers must be used within 28 days of being issued. You must ensure that you retain your original receipt as vouchers are only valid when presented with the original receipt.
What if I live in Southern Ireland and don’t have a postcode which is required when I claim my voucher?
If this applies to you please just enter the postcode of the store you shopped at. You can find the postcode of the store you visited by using our handy store locator at
http://storelocator.asda.com/. Our free ASDA Price Guarantee iPhone app also has a store locator which you can use to find your nearest store, check its facilities and opening times.
How secure is the website?
All your login information will be sent through a secure protocol so that nobody else can see the data. For
details of how we'll use your personal information please see our Privacy Policy.
Technology
Cookies and Javascript should be enabled on the computer you're using to access the Price Guarantee Website. The application will support
the following browser types: internet explorer 6.0 and above and Mozilla Firefox 3.5 and above. If you've any older
applications, the website may not work correctly.
What if I disagree with your data or wish to contact us?
All prices obtained for the other supermarkets are believed to be correct. However, with so many prices independently
collected, there may be some inaccuracies. If you've any complaints regarding the accuracy of the Price Guarantee please
write to us at the address below or call us on 0844 894 7405:
ASDA Price Guarantee,
Customer Service Team,
ASDA House,
Great Wilson Street,
Leeds,
LS11 5AD.
How will I know if an item I've bought is classed as a 'qualifying item'?
You can check on
www.mysupermarket.co.uk to see if your grocery
products have equivalent products at Tesco's, Sainsbury's or Waitrose websites. In order to check, click on the image of
any product to open up a product information page. If the product has an equivalent, you’ll see a bar chart that compares
the price of that item to equivalent items at the other online supermarkets.
Please be aware on the mySupermarket website the differences in supermarket own label product pack sizes can be up to 50% less and 100% more (half the size and double the size) and none of the prices are adjusted according to weight. However in the ASDA Price Guarantee, the product weight/pack size difference between competitor products must be within 10% for them to be compared, consistent with the guidelines on making product comparisons set out by the Advertising Standards Authority. Additionally the prices on the ASDA Price Guarantee are adjusted to account for the differences in size.
Given mySupermarket obtain Tesco, Sainsbury's and Waitrose prices from daily web scans of their respective Home Shopping web sites, items not found on these websites will not be included on the ASDA Price Guarantee.
I shopped on-line and received an e-voucher, can I change it for a voucher I can use in store?
No, the voucher can only be used for the same method as the original shop.
What will happen to my receipt when I hand it to a colleague with my voucher?
It will be validated and marked with the colleague's initials, redeemed then handed back to you for any
future use. This will indicate that the voucher has been redeemed against this transaction.
What if I've lost my receipt or voucher?
Unfortunately you'll be unable to claim without providing the checkout operator with both the receipt and voucher
together.
I've made two successful claims so have two vouchers; can I use them both in one shop?
Yes just present them to the checkout operator to be discounted from your shopping.
Can I use my voucher in the same transaction as other coupons or money off vouchers in store?
Yes just present them to the checkout operator together.
Can I use a photocopied receipt?
No, unfortunately we're only able to accept the original till receipt used in the price comparison.
I'm a colleague am I able to use the price comparison?
ASDA colleagues are entitled to use this service. All price comparisons will be made after the colleague discount has
been applied.
What can I spend my voucher on?
Your voucher is redeemable against any item bought in the store with the exception of items purchased at the kiosk (including Tobacco and Newspapers & Magazines). Fuel, Lottery, Gift Cards, Mobile Phone Top Up Cards, Optical and Prescriptions.
My comparison showed a number of N/A's – what does this mean?
Where a comparison price is N/A, mySupermarket.com have not found an equivalent product at the named competitor, based on their
comparison criteria. Please see Question:
How do mySupermarket decide if a product is comparable? for more information.
What is the Asda Price Guarantee iPhone App?
At ASDA we're so confident that we won't be beaten on price we've created a free* iPhone App for the ASDA Price Guarantee. Now you can compare the price of the comparable items in your grocery shopping wherever you are, and if we aren’t 10% cheaper than Tesco, Morrisons, Sainsbury's or Waitrose we'll give you back the difference. Guaranteed! There's a handy store locator to find your nearest store and check its facilities and opening times. You can now also do your ASDA.com online grocery shopping using the app! Available free from the Apple Store now.
*Internet use may be subject to data download charges from the customer's network operator.