If we're not 10% cheaper than Tesco, Sainsbury’s, Morrisons and Waitrose on your comparable grocery shopping we'll give you the difference. Guaranteed!
We will always issue a voucher for the largest amount, if we are not 10% cheaper than more than one competitor.
| 1a. |
Price comparisons, where purchases are made in store, are based on what the customer actually buys, and
therefore includes price reductions and promotions (such as "2 for £1" and "buy one get one free" where the customer buys the quantities required) but promotions such as
"buy strawberries and get cream free" are excluded due to the difficulty in making fair comparisons. |
| 1b. |
Price comparisons, where orders are made online, are based on what the customer actually
orders. In rare circumstances we may, at no additional cost to the customer, need to substitute items that have since
become unavailable. |
| 2. |
The price data used for comparison of products is obtained as follows: |
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2.1 mysupermarket obtain prices (except Morrisons) from daily web scans of the Tesco, Sainsbury's and Waitrose Home
Shopping sites
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2.2 Morrisons prices are collected instore (by an independent agency) twice a week (Monday and Wednesday), and therefore
unlike Tesco, Sainsbury's and Waitrose, are only updated twice per week. Morrisons prices are collected in stores each
week around Great Britain; |
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2.2.1 Prices are taken from the shelf price label for each product in Morrisons; If any product is
sold out, then we'll still use the shelf price label. If however a product has a price marked on it, then the lowest price
will be used for the comparison. |
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2.2.2 mySupermarket have audited the Morrisons collection process, and will only include comparisons
that they are confident are accurate. |
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2.3 Where prices are found to be different across stores (in the case of Morrisons) or across website
postcodes sampled (in the case of Tesco, Sainsbury's and Waitrose), the most commonly occurring price is used. |
| 3. |
In-store customers will need to wait until 6am the morning after shopping before using the ASDA Price Guarantee. Online customers will need to wait up to 48 hours after your homeshopping order is delivered before using the ASDA Price Guarantee. |
| 4. |
All comparable products are included in the Price Guarantee. |
| 5. |
Fresh items which are purchased on "Whoops" in ASDA will be excluded from the ASDA Price Guarantee as these are
store specific discounts on damaged or short date coded items. Non fresh items that are purchased on "Whoops" will be compared
at the original price. |
| 6. |
The ASDA Price Guarantee website will be updated daily (with Tesco, Sainsbury's and Waitrose prices) and twice
weekly (for Morrisons prices) for customers to check their receipts. |
| 7. |
Given mySupermarket independently collect prices from the grocery home shopping websites of Tesco,
Sainsburys and Waitrose on a daily basis (as well as ASDA), any item that doesn’t appear on these homeshopping websites will not be included in the ASDA Price Guarantee. mySupermarket regularly
review and update the lines included in the ASDA Price Guarantee based on what is ranged and in stock at each supermarket |
| 8. |
Where the item is not stocked in a Morrisons store, or not available for comparison on the Tesco, Sainsbury's and Waitrose websites, the product is shown as 'not available' (N/A). |
| 9. |
All prices we obtain for the other relevant supermarkets are believed to be correct. However, with
so many prices checked, on rare occasions there may be some inaccuracies. |
| 10. |
Categories that we do not currently cover include: Home, Electricals, Furnishings, Garden,
Entertainment, Hardware, Sports, Toys, George, Kiosk (including Tobacco, Newspapers and Magazines), Jewellery, Pharmacy, Optical, Fuel, Photo-processing, Dry Cleaning and
all online only products including financial services, flowers, mobile, travel and gifts. |
| 11. |
For a comparison to be made, your shop must contain at least 8 different items covered by the ASDA Price Guarantee, of which at least 1 must
be comparable against that of any of the competitor's named above. |
| 12. |
The difference in price shown between the comparable items in your shopping at ASDA and the other relevant
supermarkets will be the total price for all comparable products in the basket/trolley. |
| 13. |
Items that customers have returned will be excluded from the ASDA Price Guarantee. |
| 14. |
Claims will be made via voucher (in store) or e-voucher (online). You must ensure that you retain your original receipt as vouchers are not valid without the original receipt. In store, vouchers (together with the original receipt) can be redeemed off the cost of your next shop at the checkouts, or alternatively (again, together with the original receipt) be redeemed at the customer service desk, if you are spending less than the value of the voucher. |
| 15. |
Claims must be made within 28 days of purchase or delivery. Online customers can only compare your most recent homeshopping order. |
| 16. |
Once claimed, vouchers for online shops may take up to 7 days to credit your ASDA.com account. |
| 17. |
Claims can only be made online via the website: http://www.ASDA.com/priceguarantee or by using our free iPhone app (Internet use on an iPhone may be subject to data download charges from the customer’s network operator). |
| 18. |
All ASDA Price Guarantee Vouchers must be used within 28 days of being issued. |
| 19. |
The number of claims is limited to 10 per calendar month per household and the total amount that can be
claimed is limited to £100 per calendar month per household. |
| 20. |
We've the right to withdraw the ASDA Price Guarantee at any time without notice. |
| 21. |
We reserve the right to withhold and/or refuse payment where we suspect that any false or
fraudulent claim is being made. |
| 22. |
ASDA colleagues are entitled to use this service. All price comparisons will be made after
the colleague discount has been applied. |
| 23. |
ASDA operates a fair use policy. Accordingly if you've bought the same item multiple times,
we'll only count a maximum of 10 instances of each item in any one comparison. |
| 24. |
Items purchased in store concessions (for example, travel agents, dry cleaning services) are not ASDA products and are therefore not comparable in the ASDA Price guarantee. |
| 25. |
Vouchers cannot be redeemed at in store concessions. Vouchers cannot be redeemed against the following items and categories: Kiosk (including Tobacco, Newspapers and Magazines), Fuel, Lottery, Gift Cards, Mobile Phone Top-Up Cards, Infant Formula, Optical and Prescriptions. |
| 26. |
mySupermarket only compare like for like products (i.e. branded products that are identical or very
similar own label equivalents) For very similar own label products mySupermarket ensure these products meet the same needs
or are intended for the same purpose.
Ways in which mySupermarket do this include:
- Identifying the key characteristics of the products including flavour, whether it is organic, Fairtrade, low fat, gluten
free, free range or eco-friendly and ensuring that they are not matched in a way that gives any retailer an artificial
advantage.
- Where products are of a different size, weight or volume ensuring that the difference in size, weight or volume does
not favour one retailer over another.
- Compare goods where there is no more than a 10% difference in size/weight/volume and will ensure that the prices are
adjusted so that the equivalent price of identical size/weight/volume products are compared.
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